Once your return is received, we will notify you by email. We will inspect all items and notify you of approval or rejections.
If approved, your refund will be processed within 6-8 business days of Scrub Culture receiving returned items. Items must be in the original condition as received with tag. Please contact the bank if it has gone past 10 business days of approval. No returns or exchanges after 30 days.
You may exchange items for sizes and colors on items that are in stock. No exchanges after 30 days. Customers are responsible for shipping fees on all exchanges and returns. We will cover the shipping cost on defective items within 30 days. No returns or exchanges on undergarments, hosiery, or compression socks.
Orders can be canceled up to 8 hours during normal business days, Monday – Friday (excluding the holidays or weekends). Orders placed after 5 pm or on Friday, will not be processed until the next business day. No orders will be processed during holidays or weekends.
Orders are processed Monday-Friday 9am-5pm CT. Items are shipped out within 3-5 BUSINESS days from processing time.